At Mutual, we are proud to say that our customer service is unmatched in the industry. Keeping you safe is our business and installing an integrated system with the best available technology is only the first step in meeting your security needs. While advances in security technology over the past several years have revolutionized the industry, ongoing management, maintenance, service and alarm response are essential to ensuring that you and your property are protected at all times. Our proprietary, UL listed Five Diamond Award Central Monitoring station serves only our clients and is fully operational 24 hours a day, 365 days a year. The central station is staffed with highly trained professionals that understand the details of your system and are ready to respond at a moment’s notice whether it is a maintenance issue or an event that requires the dispatch of a Mutual response agent, the police, or the fire department. We have among the fastest response times and lowest false alarm rates in the industry.
Mutual service technicians and sales personnel are specialists in a broad spectrum of product capabilities. From the smallest retail operation to the most complex, integrated systems, our priority is to know your specific needs: from test and inspection, to periodic service and professional assistance with your expansion requirements. Mutual requires that our professional staff receive continuous training and professional development to ensure that we stay ahead of important innovations in the security industry.