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general FAQ

  • What if I Already Have an Alarm?
    Security and video technologies are constantly changing and improving. Regardless of whether or not you have an existing alarm system, you owe it to yourself to make an appointment with Mutual for a free, no-obligation security consultation. You may be surprised to see how much you can save by switching to Mutual.  A Mutual consultant will survey your business or home and make recommendations to provide you with the most up-to-date service. Competitive rates and superior service are the cornerstones of our business and make Mutual Security Services the preeminent choice of New York’s premiere businesses and organizations.
  • What is Central Station Monitoring?
    Mutual’s UL Listed 5 Diamond Central Monitoring station is located in the heart of mid-town Manhattan and is staffed 24 hours a day, 365 days a year with Mutual’s highly trained security professionals. Being UL Listed means that we can provide our clients with security systems that can be UL rated to comply with any required insurance specifications. Through the latest internet and cellular communication technologies, the central monitoring station ensures rapid response to any security event or maintenance issue that occurs on your property. Mutual is one of only a select group of companies approved by the City of New York to monitor fire alarm systems. Since the Mutual central station serves only our clients, you can rest assured that if there is a break-in, fire or a change in the monitored environment, the response will be immediate and might include communication with on-site staff, Mutual agent response, or notifying the proper authorities. Mutual's FDNY approved & UL Listed Central Station is one of 17 monitoring facilities nationally that has the rare distinction of being authorized to retransmit Fire Alarm signals to the NYC Fire Department. Because we are not a contract monitoring service for other alarm companies and service only our own accounts, our clients are managed on a personal level and are regarded with the very highest level of service expected. Our Central Station tracks all system trouble and supervisory conditions so we can follow up with a service coordinator the very next day.
  • Are Mutual’s Systems Expandable?
    Yes. We understand that as your business expands you may need to add additional features to your security system so we plan it with that in mind. We design your system to meet all your security requirements but also ensure that you can add features later in the most cost effective way possible.
  • Aren’t all alarm systems really the same?
    No. Every business, retail store, art gallery, financial institution or home has its own unique set of security challenges. Some alarm companies install the same kind of system whether it is a business, residence, or factory. Not Mutual. That’s why we have a four step process including evaluation, custom design, installation and monitoring to ensure that we design the best system for your specific needs. Mutual never installs a system without doing an exhaustive examination of your site and budget requirements.
  • Why Choose a Professional Security Provider?
    Superior security can only be provided by experienced professionals. It’s as simple as that. There is nothing more important than keeping you and your property safe at all times. Creating a safe and secure business or home is a job for professionals that are knowledgeable and experienced in the design, installation, service, maintenance, and monitoring of the best available systems today. At Mutual, we have an experienced staff of security experts and engineers that will design a superior, technology based cost effective solution to meet all your security needs.